Cancellation & Refund Policy

A quotation request can be withdrawn at any time before written acceptance because no booking has yet been formed. Closing the form or choosing not to send the prepared WhatsApp message creates no charge.

Passenger-transport bookings do not generally carry the same automatic cooling-off right as ordinary online goods purchases. The cancellation terms shown before confirmation therefore matter and should be read before acceptance.

Cancellation should be sent through the same written contact channel used for confirmation, quoting the passenger name, date and route. The time the message is received is used when applying the agreed notice period.

Any cancellation charge must be fair and proportionate to the reasonable net loss caused by the cancellation, taking account of costs saved and whether the vehicle or chauffeur can be reassigned. It is not intended to operate as a penalty.

If the confirmed supplier cannot provide the journey, it should offer a suitable replacement where reasonably possible or return the amount paid for the service that will not be supplied. A replacement is not imposed where it materially differs from what was agreed.

Where a consumer service is not performed with reasonable care and skill, statutory remedies may include repeat performance or an appropriate price reduction. Those rights are not restricted by this policy.

A refund that is due should be returned without undue delay using the original payment route where practical. The client receives a written explanation showing the booking, the amount returned and any fair deduction applied under accepted terms.

Questions about a cancellation calculation can be raised through the Complaints Procedure. Documents showing non-recoverable supplier costs or other actual loss will be considered where relevant.