FAQ

Every day help for our customers

Our goal is to make booking simple and stress-free. Below you’ll find answers to the most common questions about payments, vouchers, refunds, and promotions. If you can’t see what you need, message us on WhatsApp at +44 7775 554848 or email info@firstclass-chauffeurs.co.uk and our team will assist you right away.

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  • Yes, we accept all major debit and credit cards, including Visa and MasterCard, for your convenience. Payments can be made securely online or directly through our booking system.
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  • Absolutely. You can pay using your credit card either online or directly to your chauffeur through our secure payment terminals.
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    • We offer multiple payment options, including credit/debit cards, PayPal, bank transfer, and cash payments upon request for selected services.
  • For bookings and chauffeur services, cancellations are allowed within the terms of our cancellation policy. Refunds are processed promptly if eligible.

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  • Enter your promotional code in the “Discount/Promo Code” field during checkout. The discount will be applied automatically before payment confirmation.
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  • All gift certificates are valid for 12 months from the date of purchase, unless otherwise stated on the voucher. Extensions may be granted upon request.

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  • If you experience any issue with a prepaid booking or service, please contact our support team immediately. We’ll verify and ensure either delivery or a full refund.
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